Terms of Service

Agreement to Terms

By creating an account, connecting third-party services (such as Instagram), or otherwise using ContentFloor (the "Service"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

Joining our waitlist on contentfloor.ai is governed by our Privacy Policy and does not create a Service account. These Terms apply when you register for and use the Service at app.contentfloor.ai.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

The Service

ContentFloor is a web-based workspace for content creators and teams to research Instagram Reels, analyze performance patterns, develop brand voice context, and draft scripts and related creative assets.

Features may change over time. We may add, modify, or discontinue features with reasonable notice where practical. Beta or experimental features may be offered "as is" with limited support.

Accounts and Eligibility

• You must be at least 18 years old to use the Service. By registering or subscribing, you represent that you are at least 18 and have the legal capacity to enter into a binding agreement with us.
• You must provide accurate registration information and keep your account credentials secure.
• You are responsible for all activity under your account.
• Notify us promptly at [email protected] if you suspect unauthorized access.

Subscriptions and Payments

Paid plans, billing cycles, and project limits are described on our Pricing page and at checkout. Payments are processed by Stripe; we do not store full payment card numbers on our servers.

• New accounts may include a free trial period as described at signup or checkout. After the trial, paid subscriptions renew automatically unless canceled before the renewal date.
• Refunds are handled according to the policy stated at purchase or as required by applicable law.
• We may change pricing or plan features with notice; continued use after a change constitutes acceptance where permitted by law.
• Failure to pay may result in suspension or downgrade of paid features.

Instagram and Third-Party Platforms

Optional Instagram connection uses Meta's login and APIs. By connecting, you authorize ContentFloor to access data described in our Privacy Policy for the features you use.

• You must only connect Instagram Professional accounts you own or are authorized to manage, linked to a Facebook Page as required by Meta.
• You must comply with Meta's Platform Terms, Instagram Terms of Use, and applicable policies, which are incorporated by reference. ContentFloor is not affiliated with or endorsed by Meta.
• Research on public profiles and optional OAuth import of your own content are separate product paths; connecting your account does not grant permission to access unrelated private accounts.
• Meta may revoke or limit API access at any time; we are not liable for outages or changes imposed by third-party platforms.
• You may unlink Instagram in Account settings. Unlinking stops new imports but may not delete data already stored—see the Privacy Policy for deletion requests.

Acceptable Use

You agree not to:

• Violate any law, regulation, or third-party rights (including intellectual property and privacy rights).
• Use the Service to harass, defame, spam, or distribute malware or unauthorized automated access tools.
• Attempt to reverse engineer, scrape, or overload the Service except through documented APIs we provide.
• Misrepresent your identity or authority when connecting social accounts or submitting research requests.
• Submit research requests for handles or content you do not have the right to analyze, or use the Service in violation of Meta or other platform terms.
• Use the Service to build a competing dataset or product primarily derived from unauthorized bulk extraction of third-party content.
• Circumvent rate limits, authentication, or security measures.

We may suspend or terminate accounts that violate these rules or pose risk to the Service, other users, or platform partners.

Your Content and Intellectual Property

You retain ownership of content you upload, submit, or authorize us to access (including captions, brand assets, scripts, and project materials). You grant ContentFloor a non-exclusive, worldwide license to host, process, display, and use that content solely to operate, secure, and improve the Service for you—including automated analysis and summaries described in our Privacy Policy.

ContentFloor's software, branding, documentation, and aggregate insights (excluding your confidential account content) are owned by Conrad Ventures, LLC or its licensors. You may not copy or resell the Service without permission.

Feedback you provide may be used without restriction to improve the Service.

Copyright and DMCA

If you believe content on the Service infringes your copyright, send a notice to [email protected] with: (1) identification of the copyrighted work; (2) identification of the material claimed to be infringing; (3) your contact information; (4) a statement of good-faith belief; and (5) a statement under penalty of perjury that the information is accurate and you are authorized to act. We may remove or disable access to material that appears to infringe and terminate repeat infringers where appropriate.

Smart Features and Disclaimers

The Service includes automated and smart-assisted features (for example, hook analysis, scoring, and script drafts). Outputs are suggestions only—not legal, financial, or professional advice. Outputs may be inaccurate or incomplete. You are responsible for reviewing, editing, and verifying content before publishing.

We do not guarantee that any script, score, or recommendation will perform on Instagram or any other platform. Performance depends on many factors outside our control.

Warranty Disclaimer and Limitation of Liability

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Conrad Ventures, LLC and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of (a) amounts you paid us in the twelve months before the claim or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

Indemnification

You will defend and indemnify Conrad Ventures, LLC against claims arising from your content, your use of the Service in violation of these Terms, or your breach of third-party platform rules (including Meta/Instagram policies).

Termination

You may stop using the Service and cancel your subscription at any time through Billing or by contacting support. To request deletion of account data, email [email protected].

We may suspend or terminate access for breach of these Terms, non-payment, or to protect the Service. Sections that by their nature should survive (including payment obligations, disclaimers, limitations of liability, and indemnification) survive termination.

General

Changes: We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Material changes may be communicated by email or in-product notice where appropriate. Continued use after changes become effective constitutes acceptance.

Governing law: These Terms are governed by the laws of the United States and the state in which Conrad Ventures, LLC is organized, without regard to conflict-of-law principles.

Disputes: Except where applicable law requires otherwise, disputes relating to these Terms will be brought in the state or federal courts located in that same state, and you consent to their jurisdiction.

Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability: If any provision is unenforceable, the remaining provisions remain in effect.